Some Important Banking Terms

RBI – The Reserve Bank of India is the apex bank of the country, which was constituted under the RBI Act, 1934 to regulate the other banks, issue of bank notes and maintenance of reserves with a view to securing the monetary stability in India.
Demand Deposit – A Demand deposit is the one which can be withdrawn at any time, without any notice or penalty; e.g. money deposited in a checking account or savings account in a bank.
Time Deposit – Time deposit is a money deposit at a banking institution that cannot be withdrawn for a certain "term" or period of time. When the term is over it can be withdrawn or it can be held for another term. 
Fixed Deposits – FDs are the deposits that are repayable on fixed maturity date along with the principal and agreed interest rate for the period. Banks pay higher interest rates on FDs than the savings bank account.
Recurring Deposits – These are also called cumulative deposits and in recurring deposit accounts, a certain amounts of savings are required to be compulsorily deposited at specific intervals for a specified period.
Savings Account – Savings account is an account generally maintained by retail customers that deposit money (i.e. their savings) and can withdraw them whenever they need. Funds in these accounts are subjected to low rates of interest.
Current Accounts – These accounts are maintained by the corporate clients that may be operated any number of times in a day. There is a maintenance charge for the current accounts for which the holders enjoy facilities of easy handling, overdraft facility etc.
FCNR Accounts – Foreign Currency Non-Resident accounts are the ones that are maintained by the NRIs in foreign currencies like USD, DM, and GBP etc. The account is a term deposit with interest rates linked to the international rates of interest of the respective currencies.
NRE Accounts – Non-Resident External accounts are the ones in which NRIs remit money in any permitted foreign currency and the remittance is converted to Indian rupees for credit to NRE accounts. The accounts can be in the form of current, saving, FDs, recurring deposits. The interest rates and other terms of these accounts are as per the RBI directives.
Cheque Book - A small, bound booklet of cheques. A cheque is a piece of paper produced by your bank with your account number, sort-code and cheque number printed on it. The account number distinguishes your account from other accounts; the sort-code is your bank's special code which distinguishes it from any other bank.
Cheque Clearing - This is the process of getting the money from the cheque-writer's account into the cheque receiver's account.
Clearing Bank - This is a bank that can clear funds between banks. For general purposes, this is any institution which we know of as a bank or as a provider of banking services.
Bounced Cheque - when the bank has not enough funds in the relevant account or the account holder requests that the cheque is bounced (under exceptional circumstances) then the bank will return the cheque to the account holder. The beneficiary of the cheque will have not been paid. This normally incurs a fee from the bank.
Credit Rating - This is the rating which an individual (or company) gets from the credit industry. This is obtained by the individual's credit history, the details of which are available from specialist organisations like CRISIL in India.
Credit-Worthiness - This is the judgement of an organization which is assessing whether or not to take a particular individual on as a customer. An individual might be considered credit-worthy by one organisation but not by another. Much depends on whether an organization is involved with high risk customers or not.
Interest - The amount paid or charged on money over time. If you borrow money interest will be charged on the loan. If you invest money, interest will be paid (where appropriate to the investment).
Overdraft - This is when a person has a minus figure in their account. It can be authorized (agreed to in advance or retrospect) or unauthorized (where the bank has not agreed to the overdraft either because the account holder represents too great a risk to lend to in this way or because the account holder has not asked for an overdraft facility).
Payee - The person who receives a payment. This often applies to cheques. If you receive a cheque you are the payee and the person or company who wrote the cheque is the payer.
Payer - The person who makes a payment. This often applies to cheques. If you write a cheque you are the payer and the recipient of the cheque is the payee.
Security for Loans - Where large loans are required the lending institution often needs to have a guarantee that the loan will be paid back. This takes the form of a large item of capital outlay (typically a house) which is owned or partly owned and the amount owned is at least equivalent to the loan required.
Internet Banking - Online banking (or Internet banking) allows customers to conduct financial transactions on a secure website operated by the bank.
Credit Card - A credit card is one of the systems of payments named after the small plastic card issued to users of the system. It is a card entitling its holder to buy goods and services based on the holder's promise to pay for these goods and services.
Debit Card – Debit card allows for direct withdrawal of funds from customers bank accounts. The spending limit is determined by the available balance in the account.
Loan - A loan is a type of debt.  In a loan, the borrower initially receives or borrows an amount of money, called the principal, from the lender, and is obligated to pay back or repay an equal amount of money to the lender at a later time. There are different kinds of loan such as the house loan, auto loan etc.
Bank Rate - This is the rate at which central bank (RBI) lends money to other banks or financial institutions.   If the bank rate goes up, long-term interest rates also tend to move up, and vice-versa.
CRR - CRR means Cash Reserve Ratio.  Banks in India are required to hold a certain proportion of their deposits in the form of cash with Reserve Bank of India (RBI). This minimum ratio is stipulated by the RBI and is known as the CRR or Cash Reserve Ratio.  Thus, When a bank’s deposits increase by Rs100, and if the cash reserve ratio is 9%, the banks will have to hold additional Rs 9 with RBI and Bank will be able to use only Rs 91 for investments and lending / credit purpose. Therefore, higher the ratio (i.e. CRR), the lower is the amount that banks will be able to use for lending and investment.  This power of RBI to reduce the lendable amount by increasing the CRR makes it an instrument in the hands of a central bank through which it can control the amount that banks lend.  Thus, it is a tool used by RBI to control liquidity in the banking system.
SLR - SLR stands for Statutory Liquidity Ratio. This term is used by bankers and indicates the minimum percentage of deposits that the bank has to maintain in form of gold, cash or other approved securities.  Thus, we can say that it is ratio of cash and some other approved to liabilities (deposits). It regulates the credit growth in India. 
ATM - An automated teller machine (ATM) is a computerised telecommunications device that provides the clients with access to financial transactions in a public space without the need for a cashier, human clerk or bank teller. On most modern ATMs, the customer is identified by inserting a plastic ATM card with a magnetic stripe or a plastic smart card with a chip, that contains a unique card number and some security information such as an expiration date or CVV. Authentication is provided by the customer entering a personal identification number (PIN)

Banking and Marketing Aptitude : Objective Questions

1. A prospect means

a) any customer who walks into the bank

b) an employee of the bank

c) a customer who is likely to be interested in bank’s product or service

d) a depositor of the bank’

e) a borrower of the bank

2. A lead means

a) a prospect who is more likely to avail of the Bank’s product

b) a political leader

c) a religious leader

d) a bank chairman

e) None of these

3. Innovation means

a) Compensation

b) inspiration

c) additional perquisites

d) implementing new ideas or new methods

e) None of these

4. A Call means

a) calling on friends

b) calling on bank employees

c) calling on prospective customers

d) to make telephone calls

e) calling on relatives

5. The Traditional Marketing style involves

a) Telemarketing

b) Digital Marketing

c) Indirect Marketing

d) Direct Marketing

e) All of these

6. Modern Method of Marketing include

a) Publicity on the net

b) Advertisement on the net

c) Soliciting business through e-mails

d) Tele marketing

e) All of these

7. A true marketing requires

a) Command and other mindset

b) Control Mindset

c) Passive mindset

d) Active mindset

e) None of these

8. Which of the following sentences is true?

a) Marketing is not required in a Buyers’ Market

b) Marketing is not required in a Sellers’s market

c) Marketing is not required due to competition

d) Marketing is not required due to liberalization

e) Marketing is not required due to globalisation

9. For effective marketing the salesmen should have which of these qualities?

a) Creativity

b) Team spirit

c) Motivation

d) Effective communication skills

e) All of these

10. Market information means

a) Knowledge of shops and bazaars

b) Knowledge of shopping malls

c) Knowledge of customer profile and product mix

d) knowledge of various languages

e) None of these

11. Market Research is needed for

a) checking the market area

b) checking the right product to be sold

c) making proper marketing decisions

d) deciding right time to sell

e) All of these

12. Which of the following statement is true

a) Marketing makes the company to go into loss due to higher expenses

b) Marketing is not required in profit making companies

c) Marketing sharpens the minds of the employees

d) Marketing is a time bound seasonal function

e) Marketing is a waste of time

13. Marketing plan helps in

a) better lead generation

b) better systems

c) better results

d) improved balance sheet

e) better customer service

14. If Marketing is done effectively which of the following is not required?

a) Advertisement

b) Publicity

c) Market Research

d) Market Segmentation

e) None of these

15. Motivation means

a) Inspiring employees to perform better

b) Better communication skills

c) Sales Coaching

d) Market Research

e) None of these

16. In a Selling Process in today’s world?

a) Only standard products are sold

b) No customization required

c) the seller need not have product knowledge

d) the seller should aim at customer satisfaction

e) only quantum of sales matters

17. Find the true statement

a) Marketing is a waste of the employees’ time

b) Marketing is not required in India due to its vast population

c) Marketing involves additional work

d) Marketing involves team work

e) Marketing is not required today due to IT advancement

18. A Target market is

a) entire country

b) entire city

c) entire globe

d) that which consists of customers who need the identified product

e) all of these

19. Sales forecasting involves

a) Sales Planning

b) Sales Pricing

c) Distribution Channels

d) Consumer tastes

e) All of these

20. Cross Selling means

a) Identifying customer needs

b) matching the products to customer needs

c) convincing the customers of product benefits

d) responding to questions and objections of customers

e) all of these
ANSWERS

1 (c) 2 (a) 3 (d) 4 ( c) 5 (d) 6 (e) 7 (d) 8 (b)

9 (e) 10 (c) 11 (e) 12 (c) 13 (c) 14 (b) 15 (a) 16 (d)

17 (d) 18 (d) 19 (e) 20  (e)